IT Support Services
β’ Since 2007 in help desk and application support.
β’ Since 2010 in managed IT infrastructure services.
β’ 750+ IT specialists on board.
β’ Flexible time coverage: 24/7, 12/7, 12/5, 8/5.
Find All-Encompassing IT Support Services at ScienceSoft
IT support services are intended to keep your existing IT infrastructure and business apps well-functioning, secure, and dynamically evolving in line with your business needs. The service is wide-ranging and spans from advisory support to monitoring, troubleshooting, and optimization activities.
Consulting support
Get a third-party viewpoint on any IT-related issue you find hard to solve. We can audit an IT infrastructure component or IT process in question, investigate the matter of concern, and provide a detailed action plan for issue resolution.
L1 help desk
Your customers or employees may face a simple software problem that spoils user experience or disrupts work routine. Our L1 engineers can quickly handle user issues and requests to restore user convenience.
L2 help desk
Where our first line of support canβt help, our team of software and infrastructure management engineers will. They handle complex issues requiring deeper investigation and focus not just on fixing but on preventing issue reappearance.
L3 help desk
You get a team to support business-critical IT activities like software development and evolution, cross-system or cloud migrations, software and network rearchitecting, or server virtualization.
Cloud management
We monitor and continuously optimize your cloud resources consumption to ensure the availability and high performance of your cloud-hosted infrastructure and apps as well as reasonable costs. When new business plans and needs appear, we help you expand your cloud portfolio with best-fitting and properly implemented solutions.
Managed cybersecurity
We approach your cybersecurity posture comprehensively. Rather than installing standalone security tools and inevitably leaving gaps, we will analyze your IT infrastructure and processes and unfold a security environment that covers all possible entry points of security threats.
Infrastructure management
This is the best service option if you want to outsource the full IT support function to one vendor. Our cross-functional support team will look after the health and security of your network, business systems, servers, data storage, and all other infrastructure components you have.
Application management
We do not only monitor key performance indicators for your business apps to fix slowdowns and failures. We get to know your software and its purposes to optimize it and enhance it with new useful capabilities and functions.